This information might be out of date since I last worked at a fast food burger chain about 16 years ago, but one of things I learned (when getting ServSafe Certified and taking corporate training exams) was the disparity between bad service and good service. When a customer has a bad experience somewhere they typically share that experience with seven or more family/friends/acquaintances as opposed to a person who had an exceptionally good experience sharing with an average of just three people. Not even just a regular good experience where you get exactly the kind of service you expect, but the kind of service that went above and beyond expectations! Again, these numbers might not be completely accurate anymore, but the point stands. Bad experiences yield more complaints.
So with that in mind I’d like to take a moment to say that I generally don’t complain, and I don’t go out of my way to complain about poor service unless it was REALLY BAD. The reason for this is because I’ve been in that situation. Sometimes the stars just line up for a cosmically shitty day of work. I can take a step back and think about the little details that add up to cause that experience. This is something a lot of people don’t seem to do, and that extends beyond the customer service experience to the thing I really wanted to address in today’s post. Critical thinking.
The thing I seem to complain about most is the lack of critical thinking that seems to happen more and more these days. People making snap judgements and instantly being harsh. People who fall for misinformation and help spread it further. Like those stupid memes of math problems that lead to people fighting over the answer because some of them forgot how to utilize order of operations. In those moments, when something seems off and people are bickering back and forth over what is right, that is the time to step back and apply a little more critical thinking. Why are we fighting over a silly and irrelevant math problem on social media? How are some people arriving at a different answer? Which all leads into the next thing that I complain about most.
People lack the ability to stuff their ego and pride and admit when they are wrong. Seriously, when faced with overwhelming proof and easily verifiable/testable logic, why double down on being wrong? I don’t want to dig into that too much, because I don’t want to try and research the psychology behind people refusing to admit their wrongness.
I also don’t want to keep ranting about this because it will just irritate me for the rest of the day.
The Dragon's Grove 